Apple bluetooth keyboard and mouse not connecting

Apple bluetooth keyboard and mouse not connecting software#

Previous BT mouse and trackpad works without any issue. No problem at all using the BT keyboard and mouse while using my iMac except if I restart or shutdown my iMac once at the login screen these Logitech devices will not connect unless I gain access to the OS after inputting my password, before that it will not let me input nothing nor the mouse will work.

Apple bluetooth keyboard and mouse not connecting software#

I uninstall and reinstall back the Logitech Options software to see if I miss something during the process but according to the instructions everything seems to be correct. I went to the Logitech support website searching for possible solution or troubleshooting methods to this issue but I really didn't find a proper answer or recommendation to resolve the issue. After a while frustrated in why these devices didn't want to connect I just did a hard power down of my iMac and installed back the original wired Apple keyboard with the magic mouse and was able to gain access to my Mac OS, then all the sudden the Logitech keyboard and mouse were able to connect and work properly without getting disconnected. The next day when I turned on my iMac and went into the login screen to input my password I noticed that the keyboard wasn't able to connect to the iMac neither the mouse. It wasn't easy at first to get it recognize the bluetooth device paired with my iMac but finally I was able to get both devices connected thru BT during Xmas day. I just received as a Xmas gift a brand new Logitech Craft Advanced keyboard and MX Master 2S mouse to complement my 27' iMac Late 2015.

Hi, hope that everyone had a splendid Christmas holiday.